Join us in reshaping OP Financial Group's customer relationship management with Microsoft Dynamics CRM

Are you a change management or process development professional who always strives to improve? Do you have the ability to challenge pre-existing operating models and passion to innovate new solutions? If that's the case, seize this opportunity to participate in a unique development project that encompasses the whole OP Financial Group!

To provide the best possible service to our customers, we have initiated a CRM system reform implemented with Microsoft Dynamics 365. The aim of the project is to enhance the processes of sales and customer relationship management as well as customer service and marketing, and through this improve the employee and customer experience throughout our business functions.

We are all this: Technological development from person to person

At the OP Financial Group, CRM development is strongly based on understanding both technology and business and bringing them together. It is important to us that those of our professionals who do development work recognise the needs of our business functions and are able to create new solutions that take their wishes into account.

Unique career paths for different kinds of professionals

We offer our employees diverse opportunities to specialise and grow in the areas of their choice and lead their careers in the directions they wish; with us, you can expand your competence with the financial sector, technology, business functions and regulation. The enhancement of professional skills is supported not only by customised training programmes but also OP Financial Group's own Software Academy and the 70:20:10 model.

A diverse range of tasks in Dynamics 365

PowerPlatform and Azure are vital for the development of Dynamics 365 CRM, and the development of these programmes as well as enhancing our employees' expertise in them are strongly visible at OP Financial Group. As the largest software firm in Finland, we offer a huge number of opportunities to work and enhance your skills with different Microsoft technologies.

Brave experiments, major investments

We are Finland's largest enterprise agile firm, and we make sure that each one of us in the Group is able to work with low hierarchy and in a self-managed manner. We invest heavily in development and prepare for the continuously changing world, particularly when it comes to technological requirements. We trust that we are building ever better financial services by experimenting bravely and investing in the right projects, partnerships, and technologies.

Read the career stories of our CRM specialists

Though our working backgrounds are different, we also have a lot in common. We get excited about creative problem-solving and new technologies and enjoy getting to do meaningful work in a great atmosphere. But what do our daily lives look like and what inspires us at work? Find out by reading the career stories below!

Meri Mäkelä's job is developing OP Financial Group's D365 applications.

Read Meri's career story >>

Together with his team, Lasse is responsible for integrating the Microsoft Dynamics CRM into the different business functions at OP Financial Group.

Read Lasse's career story >>

Building a better tomorrow through modern methods. Head of Finance IT development Alexander Sundström in the interview. 

Read the whole interview >>


CRM Developer Timo Nurmivaara entered OP through the trainee programme. What does tech work at OP look like from the eyes of a fresh expert?

Read Timo's article >>

What is it like to manage a CRM update in OP Corporate Bank? Read Business Lead Marjaana Mönkkönen’s story.

Read Marjaana's story >>

In CRM development, a wide range of Microsoft capabilities is extensively utilized. Senior Product Owner Eero Mikkola explains how.

Read Eero's article >>